TEORIA DA AGÊNCIA E OS CONFLITOS ORGANIZACIONAIS: A influência das transferências e das promoções nos custos de agência em uma instituição bancária.

Abstract

The capillarity of the banking sector, which performs its activities in several cities and consequently thousands of agencies demands, as a way to appropriately represent the institution, not only the promotion but also the transfer of executives to occupy management position in other cities and agencies acting like this, as agents of the owners/stockholders of the institutions. This paper analyzes the existence of familiar conflicts originated from a promotion and/or transfer and if these eventual conflicts may influence the manager’s behavior, in extent to produce some agency cost. Thus, based on the Agency Theory and Organizational Conflicts literature, a group of managers in a Brazilian financial institution was researched. As a result of the application of a questionnaire, some evidences were found that the managers consult their families during the promotion and/or transfer process and that process may generate conflicts between the managers and their relatives. The results indicate that, according to the researched managers, they can be influenced by a promotion and/or transference situation, being able to have their performance jeopardized, generating agency costs.