Capacidade estratégica de resiliência e desempenho organizacional em confiabilidade e inovação

Abstract

The aim of this thesis was to analyze the impact of the strategic capacity of resilience on organizational performance in aspects relating to the reliability and innovation of large companies in the state of Rio Grande do Sul, from a perspective of organizational strategy as practice. The capacities for learning and adaptation were considered as resilient characteristics. The resilient behaviors were assessed through agility, change, leadership and communication. This research was of the quantitative type, and the strategy used was a survey. The research sample consisted of ninety-two companies from various sectors of the economy. For the data analysis, different statistical techniques were used, such as descriptive statistics, exploratory factor analysis, confirmatory factor analysis, and multifactor regression. The data was analyzed using SPSS® version 18.0.0, Amos 16.0, Microsoft® Excel 2007 and Statistica 8.0. The main considerations of the research show that there is a relationship between the resilient characteristics and behaviors and organizational performance, in the dimensions of reliability and innovation. The analyses demonstrate that the resilient characteristic in the learning dimension is more closely related to performance than the dimension of adaptation. As for the resilient behaviors, the dimension of change was more closely related to performance, followed by the behaviors of leadership, communication and efficiency. The research concludes that there is an impact of strategic capacity of resilience on the performance of the constructs considered. The contribution of the study is the possibility of an evaluation, for organizations, in the context of their reality, of characteristics, of the behaviors that prevail in times of unexpected change